Queen's Medical Centre

I came here yesterday with an absess in my face after being refused care and shown no compassion at Urgent Care medical Centre in Nottingham
I broke down crying in A&E the staff were absolutely amazing. A nurse sat with me and did deep breathing and calmed down, staff kept coming to check if I was OK, they took scans and x rays, took my bloods and gave me medication. I am so grateful to them for showing me care and compassion. Thank you so much to the staff at Queens med, you're amazing x

Attended last week with a dislocated shoulder and was seen pretty quickly (probably due to the audible pain I was in). The staff got me some pain relief and popped it back in and I was out of there in about an hour and a half total. I get that A&E can be hit or miss but in this instance I had a very good experience.

Exceptionally, troubling experience of the A&E department. Arrived at 12:30pm and the patient finally got onto the ward at midnight. Throughout this period he had vomited repeatedly and was in agonising pain. Pain relief and anti-sickness drugs were eventually given but not maintained so that he continued to vomit and endure great pain. Constantly had to ask staff for anti-sickness etc. and they promised they’d ‘sort it’ but didn’t and then the shifts changed and you were back to square 1. Promises were given by staff that as soon as the Covid test came back negative he’d be taken onto a ward- it’s was 4 hours after the results were given. The nurses did not want to engage and were surly and uncooperative when enquiries were made. After 2+ plus hours without pain relief, a nurse gave the patient 2 paracetamol to someone who was being repeatedly sick instead of administering it through the cannula.

However, there was an amazing nurse who could not bear to see someone so unwell in the waiting room and found him a stretcher and put him on a drip- this was 22:00pm. She showed exceptional compassion, integrity and personally took him to the ward. Sadly, this was the only positive part of this experience.

My husband was blue lighted to QMC yesterday and after so much recent bad press, I want to give the staff some well deserved praise. The ambulance called ahead and we went straight through to the accident and emergency and received prompt attention. The staff were thoughtful and considerate and there was minimal delay with tests and getting results. He is currently waiting for a bed on an acute medical ward but was given a bed in a private cubicle alongside A & E where he monitored regularly and kept comfortable. There was a bit of banter too with the nursing staff that helped to keep his spirits up. On my way out around 11pm, I was horrified at the number of people in the 'minors' area of A & E. Whilst the wait must be horrific, spare a thought for the staff working under that level of pressure day in and day. I am most certainly grateful to them.

90% of the nurses are compassionate, kind and caring. It’s a shame the 10% of cruel and nasty nurses with no compassion or empathy completely ruin it. A hospital is somewhere people are vulnerable, scared and at their worst. Nurses NEED compassion.

I have been through an emotional rollercoaster being at this hospital. And that 10% have made sure I will never ever be back. I was treated extremely unfairly and I was bullied in to signing an “against medical advice” slip before being ignored and chucked out. I am still severely ill and have absolutely not been helped whatsoever. I have no idea where to go from here for help.

My first baby was born here on the 9th Of September 2022, and all I can say is a big Thank You to the amazing staff, from the Doctors, Midwives and down to the staff serving the food. Very pleased with the way they took care of us. I am pleased to give a 5 star review and have nothing more to say than fantastic and thank you all..

I had surgery on Monday and had to stay few days after the operation due to having some drains fitted on my neck. I would love to say my most sincere thanks to all the staff on Ward E14❤, the doctors and nurses that were involved in my surgery❤ as well as all the other people that are involved in and helping to deliver great care. I felt very well looked after and I felt like I was in safe hands. Nothing was too much trouble. We should really be thankful for NHS. Kasia❤

My husband was admitted into A&E Dec 17th due to breathing difficulties. From the moment we arrived until he was discharged we cannot thank all staff, whatever their role, enough. The care was exemplary they all went beyond & above. We are both so very grateful, thank you.
Chris & Roger Dale