Group 1 Toyota Maidstone

Really friendly service. Pre booking contact from Joel to check I was aware of how long service and mot would take. Met me with a smile and explained what they would be doing. Received video of car inspection from Joel and explanation of what needed to be done.
He met me at service desk as I arrived to collect and went though what was done and paperwork.
A great service, dealt with same helpful person all the way through the process.
Thanks Joel. 😊

Bob and his team at Beadles have one of the most important things for me as a customer.
They are consistent
Great communication, superior service and friendly and efficient service.
They have keep this up for the 7 years I’ve been using them!

They have kept my business for longer than some of my relationships!!

Team are always polite, listen carefully to what you have to say, explain clearly what's going to happen and how long they think it will be. I usually book early, stay whilst the car is being serviced, enjoying complimentary hot drink, free wifi or watch TV on big screen in a comfy seat. You also get a video of what the car looks like underneath with a commentary on the condition of tyres, brake system, exhaust and suspension. Very informative and gives heads up for potential issues. I have never given 5 stars for car servicing but I do for this crew. Well done to all at Beadles Toyota Maidstone.

I chose the hottest day ever to have my service and MOT done on 19th July but was delighted to enjoy sitting in the air conditioned showroom while the work was done. The young man dealing with me kept me informed of progress and arranged for the free marking of my catalyctic converter which I only requested that morning. In exactly the time predicted my newly cleaned car was ready to drive away. A day I had dreaded because of the heat turned out to be a most satisfactory experience!

Very disappointing lack of communication regarding my car issue. Booked it in week before for clutch replacement and possible flywheel replacement, at no point was I told it would not be ready for 3 days. Each day I had to chase. No apology for lack of communication.

Excellent service. Staff very helpful and courteous. Kept informed about work required and costs. Highly recommend

Lovely people work here
Mot the car, and it was really shiny after they cleaned it ,Cheers to everyone who was involved in the process, really good job done 👍 . kind regards,, David

Unrortutanely, I am one of the unhappy customer and I am providing this feedback so this center can improve their service and customer experience. My Toyota Auris is now 12 years old and fortunately it has never given any trouble (so far) to me. Fingers crossed as well. I have good memories with my car and I love it live hence not willing to change.

MOT and Service of my car was done at Toyota Beadles Maidstone on 2nd of December. 2 weeks before this service and MOT, it had shown engine warning while I was on my way so I had got that diagnosed by a local garrage. I was told that O2 sensor is faulty but it could be a false alarm so the mechanic had switched off the warning light and said book an appointment if that turns on again. So far so good.

Service and MOT of my car was done at Toyota Beadles on 2nd of December and I had reported this to the enginner. I had requested them to diagnose the engine as well. When I received the car I was told it was diagnosed and no fault was found. The trouble starts from here.

Two weeks later the engine light came on again and when I visited them on 24th of December I was told that diagnosis will cost me a significant amount (at least this amount is significant for me) and was given an appointment for 30th of Dec. I could not find that amount in my previous invoice of 2nd of Dec so I presume the engine was not diagnosed. - Very dissatisfied

The screen wash had also dried 1 within 1 week of service and MOT so I believe that was also not checked/topped up during service. - I was already dissatisfied

When I visited the center again on 30th of Dec, and I waited for 2 hours and then I was told that KE censor is faulty but the part is not available and I should visit again on Wednesday 4th of January. I had planned to visit my friends during new year and I had to change the plans because the part was not available. If they would have checked the problem and stock in my previous visits then it would have been made a difference.

Anyways, with this experience I am not willing to visit their again on 4th of Jan and will get it fixed by a local garrage tomorrow but wanted to share my experience here. I am yet to know whether I will have to pay for diagnosis but will check when I call the center to cancel my appointment on 4th Jan .

Please take my feedback positively and improve your service